Residential Services Coordinator

 Position:   Residential Services Coordinator 

For the purposes of ACU's Background Check and Self-Reporting Policy, this position is classified as security sensitive.

(Exempt/Full time)

The key principles of this job are to:

1. Support ACU's Mission: Educate students for Christian service and leadership throughout the world.
2. Support ACU's 21^st Century Vision: By 2020, ACU will become the premier university for the education of Christ-centered, global leaders.

The mission of Student Life is to work in partnership with Academic Affairs to integrate living, learning, and faith, whereby students are educated for Christian service and leadership throughout the world. 

The mission of Residence Life Education and Housing is to provide environments that promote students' spiritual, social, and academic development as they live and learn in community with one another.

I. Basic Responsibilities:  The major functions of the position include:

1. Residence Life Education and Housing Daily Operations/Office Management/Budget.
2. Residence Life Education and Housing Customer Service.
3. RLEH Housing Policies / Departmental Communication / Campus Liaison
4. Perform special projects and other duties as assigned.

II.  Essential Duties include the following:  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

A. Residence Life Education and Housing Daily Operations/Office Management/Budget.

1.      Manage the daily operations of Residence Life / Hall budgets.

1.  
   1. Manage RD hall expenditures, keeping close watch on budget expenditures, executing journal entries, etc.
   2. Provide a bi-monthly RLEH budget report to Director of RLEH.
   3. Provide bi-monthly Hall budget report to Director of RLEH.
   4. Enter and reconcile p-card purchase receipts for the Director on a monthly basis.
   5. Receive and notate p-card purchase receipts for all Res Life staff in appropriate hall budget. Reconcile with RD bi-monthly budget reports.
   6. Check Physical Resources expenses on a monthly basis, providing a monthly report to the Director.
   7. Work with Res Life members for summer furniture purchase and summer renovation projects.
   8. Manage the Loft Kit purchases, including depositing money, totaling revenue, and effectively communicating with parents and others.
   9. Complete payment requests, purchase orders, journal entries and budget adjustments at the request of the Director of RLEH.
   10. Work closely with The Depot, Director of RLEH and the Residence Life Coordinator to develop a premier Residence Life customer service presence.
   11. Includes, but not limited to, returning emails and phone calls, communicating via phone, email, and in-person with parents and students, communicating with other ACU departments and campus constituents.

2.  Direct the Residence Life housing request process, including summer camp hiring, partnerships, budgeting, and billing.  

1.  
   1. Manage complete summer housing schedule, including summer rental contracts for sports camps, Leadership camps, and off-campus camps.
   2. Coordinate WFF/Physical Resources cleaning and maintenance, and other summer hall initiatives.
   3. Keep accurate and up-to-date revenue picture for summer camps. 
   4. Work in close partnership with WFF, Physical Resources, Leadership Camps, Athletic Camps, and Residence Life to continually improve the summer camps process.

3.  Develop and coordinate training in Banner, Banner Web, Discoverer, and CS Gold for RLEH staff as needed.  Serve as the "point person" for CS GOLD for Residence Life.

a.  Work with Assistant Director of Residence Life for hall access to early move-ins. 

B.  Residence Life Education and Housing Customer Service.

1. Serve as principal manager for RLEH customer service.  Includes, but not limited to, returning emails and phone calls, communicating with students and parents, communicating with other ACU departments and campus constituents.  Notifying the Director of RLEH of parent and student issues as needed.      
2. Provide development and quality control for written and oral communication and documentation.
3. Oversee the general files and records of the office.
4. Develop relationships and improve inter-office communication and work relationships between the office of Admissions and ALPHA Services.
5. In conjunction with the Director, type agenda and take minutes during weekly staff meetings. Email meeting minutes to RLEH staff on a weekly basis.
6. Compile weekly reports from RD's on a weekly basis.
7. Complete personnel action forms (PAFs), maintain personnel records and approve time for student employees and non-exempt staff. Additionally, verify non-work time reports, leave requests, and Banner leave balances.
8. Work with Residence Life and Housing Coordinator to assure hall safety checks and the compilation of monthly RD Hall safety checks. Notify Director of delinquent or incomplete checks. Coordinate burn room, fire/tornado drills.
9. Continue to develop, implement, and maintain new RLEH student records process.
   1. Work closely with students, their families, and APLHA Services to receive medical notices from appropriate sources and place students in residential housing accordingly.
10. Oversee the release of student housing information to third party requestors.

C.  RLEH Housing Policies / Departmental Communication / Campus Liaison

1. Draft letters, flyers, e-mails, etc. to inform students, campus constituents, parents, and others of important dates or policy changes.
2. Direct, maintain, and promote a RLEH calendar of important dates for students, staff, and ACU campus constituents.
3. In conjunction with the Director and Residence Life and Housing Coordinator, inform and maintain the RLEH Web site.
4. Assist the Director of RLEH with departmental communication; including reminders, meeting arrangements, weekly-report collection, hall assessment collection, hall rosters, p-card statements, and so forth.
5. Benchmark, research, and make recommendations for new RLEH policies, oversee and direct the student staff marketing, promotion, and hiring process.   
    

D.  Perform special projects and other duties as assigned.

1. Coordinate, with the Assistant Director of Residence Life, residence hall hospitality with the Office of Admissions during peak visitor weekends, i.e., Freshman Follies, Sing Song, Purple Fridays, etc., communicating to Residence Directors and Student Ambassadors as needed.
2. Maintain records on behalf of Director of RLEH to provide reporting for residence hall programming.
3. Attend chapel regularly.
4. Attend staff functions throughout the year, including all training, one-on-one meetings, staff development, programs. 
5. Maintain a positive attitude, high integrity, loyalty and be a supportive residence life team member. 

III.  Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

Because of ACU's affiliation with the Church of Christ, this employee must be a professing Christian and fully supportive of the Christian mission and purpose of the University.

A.  Professional

1. Bachelor's degree preferred. 
2. Knowledge of ACU policies and procedures.
3. Ability to exercise discretion and make independent judgments is required.
4. Ability to remain calm and work well in stressful situations, support the mission of the Division of Student Life, and maintain strict confidentiality.

B.  Personal

1. Love of working with college students.
2. Sincerely enjoy being at work, supporting the mission of ACU, the mission of Student Life, and the mission of Residence Life Education and Housing.
3. A great sense of humor.
4. Ability to be flexible in processing new ideas, initiatives, and to work independently.
5. Ability to prioritize and manage multiple projects and deadlines simultaneously.
6. Ability to maintain a professional demeanor under stress and uphold confidentiality.
7. Ability to communicate effectively and demonstrate customer service orientation.
8. Excellent organizational skills with attention to detail.
9. Excellent interpersonal and public relations skills.
10. Willingness to work weekends and evenings, attend university events, and residence hall programs, and be an active member of the ACU campus community.

IV. Professional Development Requirements:  These are the minimal skills needed to succeed at this job.

A.  Skills Required

1. Budgeting
2. Word Processing, data base management, online applications
3. Telephone and e-mail etiquette and courtesy
4. Web page management, collecting, filing, and record maintenance

B.  Training Modules Required (willingness to learn)

1. Banner, Banner Web, Discoverer, CS Gold
2. Other professional development needed to attain required skill level

V.  Physical Demands: These are physical demands that are regularly required to perform this job.

1. Ability to sit for long periods of time.
2. Ability to lift 20-25 pounds and to bend, stoop, or kneel to access files.
3. Ability to focus in the midst of interruptions.
4. Ability to work at a computer terminal, including keyboarding.
5. Ability to run errands.

I understand that our mission at Abilene Christian University is to educate students for Christian service and leadership throughout the world.  Because of ACU's commitment to this principle and my commitment to God, people and learning, my actions will exemplify integrity, service, stewardship, involvement, and excellence.

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